FAQ Category ALL

In cases where customers require one-stop service from the manufacturer, including steel structure production and installation.

Provides a solution to move a screen from point A to point B according to the customer's needs. We ensure that the screens are relocated according to the progress and quality requirements as promised in the contract by providing professional dismantling, transportation and engineering installation services. In this way, the customer is able to save on the investment of their newly purchased screens during the relocation process. Service Content: 1. Removal and transportation of the former screen 2. Production of new screen steel structures 3. Installation and debugging of the new screen 4. Instruction on regular maintenance precautions

During relocations, such as relocating a retail store or an exhibition hall.

Absen assigns professional engineers to provide whole-screen calibration services at the customer's site, including: Service Content: 1. Correction of color differences between batches of displays 2. Calibration for brightness decay in the long run 3. Adjustment of color temperature and repair of gaps

The appearance of color differences, brightness problems, or unevenness after initial installation.

Absen assigns professional engineers to provide technical support services for commercial activities, including: Service Content: 1. System debugging Pre-event system debugging is carried out as part of the completion of equipment operation and acceptance. 2. Troubleshooting Comprehensive testing and rapid diagnosis of equipment faults are carried out during the event. 3. Repair & Troubleshooting Prompt resolution of software and system-related issues during the event.

When technical support is needed on-site during exhibitions, conferences, or major events.

Absen arranges for experienced service engineers to perform comprehensive inspections on LED display equipment in operation. In order to ensure stable operation, it is important to identify potential problems and reduce the likelihood of equipment failure. 1. Full inspection and fault localization for the display screen 2. Comprehensive system debugging 3. Training for maintenance personnel

It is recommended to inspect screens in continuous use on a regular basis in order to optimize performance and ensure stable operation.

For outdoor displays, Absen sends technical personnel to provide instructions to cleaners on removing accumulated dust and impurities to maintain a clean screen surface. Service Coverage: We provide technical guidance for cleaners to clean the dust and impurities that build up on the surface of the display.